Terms & Conditions

This agreement applies as between you, the User of this Website and Enzalgu as the the owner of this Website. Your agreement to comply with and be bound by Clauses 1, 2, 4 – 11 and 15 – 25 of these Terms and Conditions is deemed to occur upon your first use of the Website. Clauses 3 and 12 – 14 apply only to the sale of Services. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and Our acceptance of that offer is deemed to occur upon Our sending a confirmation email to you indicating that your order has been accepted.

In this Agreement the following terms shall have the following meanings:

"Account": means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;

"Content": means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;

"Facilities": means collectively any online facilities, tools, services or information that Enzalgu makes available through the Website either now or in the future;

"Services": means the services available to you through this Website, specifically use of the Enzalgu proprietary e-learning platform;
"Products": means the digital or physical products available to you through this Website;

"Payment Information": means any details required for the purchase of Services from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;

"Premises": Means Our place(s) of business located at PL 12, 01361 Vantaa, Finland

"System": means any online communications infrastructure that Enzalgu makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

"User" / "Users": means any third party that accesses the Website and is not employed by Enzalgu and acting in the course of their employment;

"Website": means the website that you are currently using enzalgu.fi and any sub-domains of this site unless expressly excluded by their own terms and conditions; and

"We/Us/Our": means Enzalgu a company incorporated in Finland with Company registration Number FI34315959, located at PL 12, 01361 Vantaa, Finland.

4.1 Subject to the exceptions in Clause 5 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Enzalgu, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable Finnish and International intellectual property and other laws.
4.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given Our express written permission to do so. To negotiate a permission, please contact mirva@enzalgu.fi

5.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
5.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

9.1.1 You must not use obscene or vulgar language;
9.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist. Definition of objectionability is at the sole discression of Enzalgu;
9.1.3 You must not submit Content that is intended to promote or incite violence or harm;
9.1.4 It is advised that submissions are made using the English or Finnish language as We may be unable to respond to enquiries submitted in any other languages;
9.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
9.1.6 You must not impersonate other people, particularly employees and representatives of Enzalgu or Our affiliates; and
9.1.7 You must not use Our System for unauthorised mass-communication such as "spam" or "junk mail".

9.2 You acknowledge that Enzalgu reserves the right to monitor any and all communications made to Us or using Our System.
9.3 You acknowledge that Enzalgu may retain copies of any and all communications made to Us or using Our System.
9.4 You acknowledge that any information you send to Us through Our System may be modified by Us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon Our use of such information must be communicated to Us in advance and We reserve the right to reject such terms and associated information.

10.2 It is recommended that you do not share your Account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
10.3 If you have reason to believe that your Account details have been obtained by another person without consent, you should contact Us immediately to suspend your Account and cancel any unauthorised orders or payments that may be pending. Please be aware that orders or payments can only be cancelled up until provision of Services has commenced. In the event that an unauthorised provision commences prior to your notifying Us of the unauthorised nature of the order or payment then you shall be charged for the period from the commencement of the provision of services until the date you notified us and may be charged for a billing cycle of one month.
10.4 When choosing your username you are required to adhere to the terms set out above in Clause 9. Any failure to do so could result in the suspension and/or deletion of your Account.

12.1 Whilst every effort has been made to ensure that all general descriptions of Services available from Enzalgu correspond to the actual Services that will be provided to you, We are not responsible for any variations from these descriptions as the exact nature of the Services may vary depending on your individual requirements and circumstances. This does not exclude Our liability for mistakes due to negligence on Our part and refers only to variations of the correct Services, not different Services altogether. Please refer to sub-Clause 13.8 for incorrect Services.
12.2 Where appropriate, you may be required to select the required Plan of Services.
12.3 We neither represent nor warrant that such Services will be available at all times and cannot necessarily confirm availability until confirming your Order. Availability indications are not provided on the Website.
12.4 All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.
12.5 In the event that prices are changed during the period between an order being placed for Services and Us processing that order and taking payment, then the price that was valid at the time of the order shall be used.

13.1 No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending to you an order confirmation email. Only once We have sent you an order confirmation email will there be a binding contract between Enzalgu and you.
13.2 Order confirmations under sub-Clause 13.1 will be sent to you before the Services begin and shall contain the following information:

13.3 If We, for any reason, do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.
13.4 Payment for the Services shall be taken via your chosen payment method, immediately for any setup fee that corresponds to the service plan you purchased and at the same day of each subsequent month (“billing cycle”) for charges accrued during the previous month (“billing cycle”) AND/OR as indicated in the order confirmation you received.
13.5 We aim to fulfill your Order within 2-3 working days or if not, within a reasonable period following your Order, unless there are exceptional circumstances. If we cannot fulfill your Order within a reasonable period, we will inform you at the time you place the Order by a note on the relevant web page or by contacting you directly after you place your Order. Time is not of the essence of the Contract, which means we will aim to fulfill your Order within any agreed timescales but this is not an essential term of the Contract and we will not be liable to you if we do not do so. If the Services are to begin within 14 calendar days of Our acceptance of your order, at your express request, you will be required to expressly acknowledge that your statutory cancellation rights, detailed below in Clause 14, will be affected.
13.6 Enzalgu shall use all Our reasonable endeavours to provide the Services with reasonable skill and care, commensurate with best trade practice.
13.7 In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact Us immediately to inform Us of the mistake. We will ensure that any necessary corrections are made within five (5) working days.
Additional terms and conditions may apply to the provision of certain Services. You will be asked to read and confirm your acceptance of any such terms and conditions when completing your Order.
13.8 Enzalgu provides technical support via our online support forum and/or email mirva@enzalgu.fi. Enzalgu makes every effort possible to respond in a timely manner but we do not guarantee a particular response time.
13.9 Online courses are available at our service at least three months after the purchase, unless otherwise informed during the purchase process and course description. If the course stays in the course selection for longer, you can access it through your account as long as it is available. If you encounter any problems, please contact: mirva@enzalgu.fi
13.10 Digital download products are available at our service at least a week after your purchase unless otherwise informed during the purchase process and course description. If you encounter any problems, please contact: mirva@enzalgu.fi

We want you to be completely satisfied with the Products or Services you order from Enzlagu. If you need to speak to us about your Order, then please contact customer care on by email at mirva@enzalgu.fi or write to us at our address (see section 1 above). You may cancel an Order that we have accepted or cancel the Contract. If any Specific Terms accompanying the Service contain terms about cancelling the Service, the cancellation policy in the Specific Terms will apply.

14.1 If you are a consumer based within the European Union, you have a statutory right to a “cooling off” period. This period begins once your order is confirmed and the contract between Enzalgu and you is formed and ends at the end of 14 calendar days after that date. If you change your mind about the Services within this period and wish to cancel your order, please inform Us immediately using the following email: mirva@enzalgu.fi. Your right to cancel during the cooling off period is subject to the provisions of sub-Clause 14.2.

14.2.1 If the Services are fully performed within the 14 calendar day cooling off period, you will lose your right to cancel after the Services are complete.
14.2.2 If you cancel the Services after provision has begun but is not yet complete you will still be required to pay for the Services supplied up until the point at which you inform Us that you wish to cancel. The amount due shall be calculated in proportion to the full price of the Services and the actual Services already provided. Any sums that have already been paid for the Services shall be refunded subject to deductions calculated in accordance with the foregoing. Refunds, where applicable, will be issued within 5 working days and in any event no later than 14 calendar days after you inform Us that you wish to cancel.

17.1 We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service or Services.
17.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
17.4 Whilst We use reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.

19.1 The Website is provided “as is” and on an “as available” basis. Enzalguuses industry best practices to provide a high uptime, including a fault-tolerant architecture hosted in cloud servers. We give no warranty that the Website or Facilities will be free of defects and / or faults and we do not provide any kind of refund for outages. We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
19.2 We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

20.1 To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. You should be aware that you use the Website and its Content at your own risk.
20.2 Nothing in these Terms and Conditions excludes or restricts Enzalgu's liability for death or personal injury resulting from any negligence or fraud on the part of Enzalgu
20.3 Nothing in these Terms and Conditions excludes or restricts Enzalgu's liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.
20.4 In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.

24.1 All notices / communications shall be given to Us either by post to Our Premises (see address above) or by email to mirva@enzalgu.fi Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or Finnish public holiday.
24.2 We may from time to time, if you opt to receive it, send you information about Our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from Us.

Some products (e.g., web courses, virtual exhibitions, handicrafts, and artworks) may also be available to order via email, an order form, and/or in person at a sales event. The availability of this ordering option, along with product features, any service content,

duration, contract, prices, and payment methods are presented alongside each product description, on campaign pages, and/or on the order form. Email orders can be made by sending the requested information to mirva@enzalgu.fi, and electronic form orders can

be made by filling out the form provided on the presentation page. Product availability is confirmed and reserved for the customer once the order is received, and the order is confirmed via email as soon as possible, but no later than 5 business days from the

order. The order is considered binding once the confirmation is sent to the customer. Products are delivered once payment is received. Virtual products are delivered as soon as possible, typically within five business days of receiving payment. If delivery is

delayed, we will immediately notify the customer. We aim to post physical products as soon as possible, within five business days of receiving payment. If delivery is delayed, we will immediately notify the customer. Products bought at a sales exhibition may be

sold immediately to take away or delivered after the exhibition ends, depending on the situation.

Ordering a product or service based on a commission or proposal always occurs through negotiation, either in person, by phone, or via email. The content of the commission is always confirmed in writing via an email-sent proposal. A contract is formed when the client confirms the proposal via email. After the client’s confirmation, Enzalgu sends an order confirmation via email along with any other required

attachments or contracts to be signed. The commissioned or proposal-based product or service is delivered in the agreed manner, schedule, price, and terms negotiated.

Delivery costs, if any, depend on the product (e.g., weight, packaging), delivery location and the chosen delivery method and are automatically added to the total order amount. You will see the delivery costs (if any) charged for your online order from your shopping cart before you accept the order. Delivery costs for other electronic delivery methods can be seen on the order page, from your order confirmation, and

from your invoice before you pay. Delivery method and time for products sold at physical sales events are agreed upon with the customer at the time of purchase.

We deliver your order using one of the delivery methods available on our website, which you select when placing your order. In physical sales exhibitions and events, the delivery method and time are agreed upon at the time of purchase.

For physical products our most common package delivery times within Finland, depending on the order and delivery method, are 2-5 days. In EU common package delivery times are 7-14 days. More specific time estimates are stated alongside the provided delivery options. Enzalgu is not responsible for any third party delivery service delays, loss or damage.

You can pay for your online store order using the payment methods described and selectable in the shopping cart (e.g. online bank payments, credit cards, invoice). Products ordered from other channels can be paid for using the methods stated in the product presentation/order page/sales event (e.g. cash, invoice). Should you not find a suitable payment option in the selection, please contact us at mirva@enzalgu.fi

Commission- or proposal-based products or services are invoiced to the customer. Unless otherwise agreed in the negotiation, payment terms are 14 days, and the product or service is invoiced once the proposal is accepted. Delivery of the final product or service is done only after the invoice has been paid in full, unless otherwise agreed between the Customer and Enzalgu.

If a product or service is delayed from the original schedule, the customer will be notified immediately. If a product or service cannot be completed due to reasons attributable to Enzalgu, the customer will be informed immediately, and they are

entitled to a full refund. If the customer cancels the order or delays the implementation of the product or service by more than 30 days before the agreed start, 10% of the agreed total price will be invoiced. If the customer cancels the order or delays the

implementation of the product or service less than 30 days before the agreed start, 50% of the agreed total price will be invoiced. If the implementation of the ordered product or service is delayed or postponed due to the customer by more than 30 days,

a 10% late fee of the total price is invoiced.

If you are a consumer and order products from the online store, you have the right to cancel the order by notifying us no later than 14 days after receiving the goods or the last batch of goods, or if the transaction involves regular delivery of goods, after receiving the first batch. The cancellation notice must be made by sending an email to mirva@enzalgu.fi and following the instructions received from there. Returned products must be in the original packaging, unused, undamaged, and well-packed for return.
Products sold at a sales exhibition or other physical sales location that are intact, or products or services made to order or based on a proposal, are not returnable.
The participation fee for online and in-person courses is non-refundable if the customer's own participation is prevented. However, the customer may transfer their course spot to another person by sending an email to mirva@enzalgu.fi 24 hours before the start of the course, providing the replacement participant's details: First Name, Last Name, and email address. The agreement does not transfer to the replacement participant, and the original participant is responsible for ensuring that course communications are accessible to the replacement participant.

If the transaction is canceled, the goods must be returned promptly and no later than 14 days after making the cancellation notice to the return address provided in the return instructions. The returner must, if necessary, prove that the goods have been returned within the deadline, for example, by a return receipt. The returner must pay the costs of returning the goods. These costs are not reimbursed to the returner.

When returning a delivered order, include your name, contact information, and IBAN bank account number for the refund. We will refund the amount paid for the order promptly in compliance with consumer protection law after we have inspected the returned product.

Return address: Enzalgu PO Box 12 01361 Vantaa Finland Phone: +358452525242

We aim to resolve any disputes related to your order primarily by agreement, so please contact our Customer Service first to settle the matter.

If a dispute related to the trade agreement cannot be resolved through negotiations between the parties, the consumer may bring the matter before the Consumer Disputes Board (www.kuluttajariita.fi). Before taking the matter to the Consumer Disputes Board, the consumer should contact the consumer advice services of the magistrates (www.kuluttajaneuvonta.fi).

Created with

Terms and Conditions

1. Definitions and Interpretation

2. Age Restrictions

3. Business Customers

4. Intellectual Property

5. Third Party Intellectual Property

6. Fair Use of Intellectual Property

7. Links to Other Websites

8. Links to this Website

9. Use of Communications Facilities

10. Accounts

11. Termination and Cancellation of Accounts

12. Services, Pricing and Availability

13. Orders and Provision of Services

14. Cancellation of Orders and Services

15. Privacy

16. How We Use Your Personal Information (Data Protection)

17. Disclaimers

18. Changes to the Facilities and these Terms and Conditions

19. Availability of the Website

20. Limitation of Liability

21. No Waiver

22. Previous Terms and Conditions

23. Third Party Rights

24. Communications

25. Law and Jurisdiction

26. Products, Services and Ordering from Other Channels

27. Ordering Products or Services Based on Commission or Proposal

28. Delivery costs, methods and time

29. Payment

30. Order and Payment Confirmation for Other payments

31. Other Right of Cancellation and Return Conditions

32. Shipment Inspection, Errors, and Problems

33. Customer Service

33. Disputes

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